A1: 1 year warranty. The main parts of the machine (excluding the consumables) shall be changed free of charge if has any quality problem during the warranty period. The warranty period starts after the machine leaves our factory.

A2: Laser source 2-year warranty, and other parts 1 year warranty.

Please let me know:

1) Your materials common sizes, it decides which cutting bed you need.

2) Your materials thickness, it decides which power of laser generator you need.

3) Your business/products, we would like to give you some suggestions with our rich experience.

1) For first order from new customer: 40% TT deposit, 60% balance before shipment.

2) For partners: 30% TT deposit, 70% balance against BL copy.

3) Other payment methods: Alibaba trade assurance/West Union/PayPal/Cash and so on.

Yes, we have all kinds of certificates and documents required by the most countries in the world. After shipment we will send the whole set documents (CE/CO/FORM A/Packing list/Commercial Invoice) to you for customs clearance.

1) We have detailed user manual with pictures and CD, you can learn step by step. And our user manual updates every month for your easy learning if there is any update on machine.

2) If have any problem during use, please stop the machine and contact us first. Our engineers will check and tell you how to do. All popular APPs are available for our engineers, such as TeamViewer, WhatsApp, Email, Phone, Skype, AnyDesk, WeChat, ZOOM.

3) We also provide door service if you need.

Bending machine and welding machine:

Basic model order, it only needs 20 working days. Customized order, it needs 20-45 working days.

Fiber laser cutting machine:

Our ETD is about 30days, if you have any special requirement, the ETD will be longer accordingly.

In case of irresistible factors, such as government intervention, COVID-19, environmental factors, the time will be extended accordingly.

1) We officially provide 3 working days free training at our factory; the customers can stay in our factory to keep learning depending on their learning situation.

2) We also can send our technician to the customer’s factory to install the machine and train the workers for 7 days. The customer bears the cost of technician’s tickets/room and board. If it exceeds 7 days, the engineer will be paid $150 per day for the excess time

First, we will use wrapping film to cover the machine and fixed the machine on a pallet, and use plywood to make a box to pack the machine.

We suggest customers to choose FCL, it is much safer than LCL. If the customer chooses LCL to load our machine, please do not put any heavy objects on the box.

Regarding machine parts with small size by air. We will pack it with safety method.

We have different series models for cutting/bending/welding different size from *mm to *mm. And also, for different materials, the sizes are different. Could you please let us know what is your material and the specification of it? We can recommend to you accordingly.

Yes, we have agent in USA, Australia, Canada, India. Do you want to contact them directly? I will share their contact info with you.

Yes, if you want to be our agent in *** country, do you mind to share your company info with us? I will report to our company, then we will have a meeting with you to discuss about the agent agreement. I will send our catalog to you first, please check it and let me know which model you want to display in your company.

We normally quoted FOB price. We also can quote CIF, DDP price. May I know if you ever import machine from China or not? If you have the import license, it will be easier for you. If you did not have it, our shipping agent can help you to import.

A1:Thanks for your trust, I do believe your company is a qualified company, but for all new customers, we couldn’t give credit for the first order. Please understand. For old customers, if the amount less than 10000usd, we couldn’t give a credit. If the amount is more than 10000usd, we can give credit accordingly.

A2:Our company has rules, for all new customers, if the amount less than 10000usd, we couldn’t give a credit. If the amount is more than 10000usd, for the first order, we can give 30% in three-month credit, each month pay 10%.